FAQ
How do I register?
You can register by clicking on the "Sign Up" link in the top right corner of the homepage. Please provide the information on the form that appears. You can review the terms and conditions and submit the registration information.
Do I have to necessarily register on freshrozana.com to start shopping?
You can search and add products to your cart without registration, but only registered shoppers will be allowed to check out and place orders. Registered members must be logged in at the time of checking out.
Can I have multiple registration?
Each email address and contact phone number can only be associated with only one account.
What is My Account?
My Account is the section you reach after you log in at freshrozana.com. My Account allows you to track your active orders, as well as see your order history and update your contact details.
I think I may have forgotten my password, what do I do?
Not to worry Because You need to click on the Login page, then enter your registered phone number and Click “Log in” Button and One Time Password (OTP) will be sent to your phone number. You must submit that OTP, In case of any further issues please contact our customer support team.
What are the modes of payment?
You can pay for your order on freshrozana.com using the following modes of payment:
• Cash on delivery (COD) / UPI on delivery, subject to payment of Rs. 100 in advance to be adjusted against the final Invoice of the current order.
• Credit and debit cards (VISA / Mastercard/ Rupay)
• Bhim UPI, PhonePe, Google Pay, Paytm
Are there any extra delivery charges?
Delivery charges depend on Order Value and location of delivery, however for Order above Rs.599/- there is no delivery charges at present (subject to deliverable pin-code).
Do you deliver to my area? How do I check?
At the top left corner of the website, you can find “Check Pin code Availability” option where you can enter your pin code & find delivery at you pin code is available or not.
What is the system of delivery in freshrozana.com?
We have a dedicated team of delivery personnel operating across the city which ensure timely and accurate delivery to our customers.
Can I place my order over the phone?
Yes, you can place your order through WhatsApp, call, and website/app.
How will I ask for refund/replacement for any wrong delivered products?
You can initiate a refund or replacement request by calling us at 8617740092 within 2 hours of delivery received or contact us at [email protected] or call our customer support desk to ask for refund/replacement.
What is the minimum order amount?
The minimum order amount should be Rs.99/- to place an order, however small cart charges may apply, no small cart charges if Order value is above Rs.199/-.
How I will get 20% special discount on my first order?
This special discount is offered to customer who are ordering first time, the purpose of this discount is to bring faith in prospective customer on our products, we provide you all our products on market price instead of over pricing the products and then offering the same amount as discounts like other market player does, we refund the discount of 20% (applicable only on meat and fish products) as credit to your accounts with us which we will adjust 100% in the next order you place with us.What are the delivery slots?
There are four delivery slots to choose from. Delivery slots are as follows:
8 AM - 10 AM
10 AM – 12 PM
6 PM – 8 PM
8 PM – 10 PM
How do I get my money back in case I return the wrong delivered products?
If the payment has been made online, then the money will be credited to your source bank account or your account with us & if it is a Cash on Delivery (COD) or UPI on delivery order then money will be credited to your account with us or your bank account as per your choice subject to providing your bank account details.
What will I do in case am not satisfied with the delivered products?
If you are not satisfied with the delivered products, you can return the product at the time of delivery or you can ask for refund/replace of the product within 2 hours of delivery, we will assess the situation and, if deemed appropriate, issue a refund or replacement.
How do I change my shipping address?
First you have to login, then go to My Account section, then click on personal details, then go to change address, add new address & save it. Make this your new default address.
Can I add or remove products after placing my order?
Yes, you can remove products by contacting our customer support team. They will remove the product from your order which you want to remove from your order, but after placing the order you will not be able to add any products. For adding any product, you need to place a fresh order. For more information, please contact our customer support team.
Can I change delivery slot after placing my order?
Yes, you can change your delivery slot after placing the order by contacting our customer support team. They will change your delivery slot for you as you requested.
How do I check the status of my order?
You can contact our customer support team.
How do I give feedback or suggestions?
We would love to hear about your experience with freshrozana.com & your valuable suggestion means a lot to us. Kindly write to us on [email protected].
I am a corporate/business, can I order with freshrozana.com?
Yes, we do bulk supply of products at special prices to institutions like schools, restaurants and corporates. Please contact as at [email protected] to know more.
Where can I find current running offers?
Kindly stay updated on our social media page & our newsletters; you can find all the current running offers there.
How are the fish & Meat weighed?
The fish is weighted before cutting, cleaning & descaling. After cutting, cleaning & descaling the actual weight of the fish will be less than the weight shown in the website/app. Weight loss varies from 10-35% in respect to different fishes. We do not charge any extra money for higher in weight than the weight shown on the website/app.
Do you process Beef?
Nope. No beef policy.
Can I apply multiple coupons for a single order?
No, you cannot club different coupons on a single order. Only one offer is applicable for a single order.
I received an incomplete order, what do I do?
We apologize for the inconvenience caused. Please contact our customer support team. We’ll address your issue immediately.
I have not yet received my refund for online payment.
Once the refund process has been initiated, the amount will be returned to your bank account within 7 business days. If you haven’t received your refund within 7 business days, please contact our customer support team.
I have not yet received my refund for Cash on delivery (COD) Or UPI on delivery payment.
Once the refund process has been initiated, the amount will be credited to your account with us within 24 hours. If you haven’t received your refund within 24 hours, please contact our customer support team.
Transaction money was deducted, but I did not get an order confirmation.
This generally happens due to an issue from your bank side, where the funds are held up. Typically, you should get an automatic refund within 72 hours. However, if you still want to clarify, please contact our customer support team.
I would like to see my previous orders.
You can find your previous order information by logging into your freshrozana account. Choose ’Orders’ for a list of all successful orders placed under your account. For any order related questions, you can contact the customer support team.
I have a business proposal for freshrozana.
Please write to us at [email protected] with all the necessary details. Your proposal will be shared with the relevant team. If your proposal interests us, we’ll get back to you.
I want to work for freshrozana.
We’re always on the hunt for talented individuals to join our team. Please send in your resume to [email protected].