Terms and Conditions
The terms and conditions herein govern your use of our website www.Freshrozana.com (the “Website”) and our Freshrozana.com mobile application (the “App”). The Website and the App are jointly referred to as the “Platform”. SAT Ventures is the owner of “Freshrozana.com” platform. By placing an order or using this platform, the Customers / User agrees to abide by the terms and conditions outlined herein; User Registration on our Platform
During registration process we collect the following personally identifiable information to serve you better: a) Name including first and last name; b) email address; c) mobile phone numbers and contact details; d) Postal Pin code; e) Personal demographic profile like your age, gender, occupation, location, education, address etc.,By completing the registration or placing an order, the Customer agrees to receive promotional and transactional communication, text messages, mobile notifications, phone calls and newsletters. Here we ensure that we will never sell or provide your information to third party companies or outside agencies for commercial purposes and you can opt out by informing your willingness to do so by contacting us [email protected].
However, the platform may contain links to other web sites that we do not directly/indirectly manage we shall not be responsible for the privacy policies of such external web sites. As a customer / user you need to be careful in that case.
Competency to Sign Up on our Platform
Customer / Users accept that he or she is competent to enter into a contract. Section 11 of the Indian Contract Act, 1872 specifies that every person is competent to contract provided he or she has attained the age of 18 years, is of sound mind and not disqualified from contracting by any other law to which he or she is subject to.Pricing of the Products
The Prices displayed for all the products on www.freshrozana.com exclude Taxes except for products subject to MRP. The prices of all products mentioned at the time of ordering will be charged on the date of the delivery except for fresh food products like fish/chicken/meat. In case fresh food prices may be higher or lower on the date of delivery due to exact weight or market condition, additional charges may be collected at the time of the delivery of the order. Any excess may be refunded within 48 hrs to customer’s bank or credit to customers account with us which may be used in future order.
Delivery and Handling
SAT Venture may impose and change delivery, cleaning and handling charges from time to time. SAT Venture try to deliver the orders on time, but the actual delivery time may differ from the delivery time stated at the time of placing the order due to weather condition, traffic gam, or any other reason beyond control of SV.
Pictures & Colors of the Products / Services
SAT Ventures will do every effort to display the products and its colors on the platform as accurately as possible. However it does not guarantee or take responsibility for variations in pictorial representations for fresh foods and color variation due to technical reasons.
Obligations and Acceptance by Customer
Customer / Users hereby agree upon and obliged to;
Use the platform to transact for lawful purposes in compliance with all applicable laws and regulation and provide authentic and true information in all instances and authorize SAT Ventures to validate the information provided at any point to time and reject registration if any details are found to be untrue wholly or partly.
Access the services made available on the platform and to purchase the products offered at their own risk after using best and prudent judgement as a well-informed Customer.
Not transmit material that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gain unauthorized access to other computer network systems. Interfere with any other person's right to use or enjoyment of the platform. Breach of applicable laws. Interfere or disrupt networks or web sites connected to the platform.
Post comments containing libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
Not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Customer feedback submitted on the Platform.
Be solely responsible for the content of any Customer Feedback made and agree upon to indemnify SAT Ventures for all claims resulting from such Customer Feedback submitted.
The product deions have been carefully checked before placing the order, delivery address provided is correct and proper in all respects and agree to be bound by the terms and conditions of sale.
Socially Acceptable Content
While all IT security measures are taken to ensure socially acceptable content are available on Freshrozana platform, notwithstanding the best efforts the customer understands and accepts the risk that while using this platform or any services provided on the www.freshrozana.com, one may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such.
SAT Ventures and its affiliates shall have no liability to Customer for such content and ensure the removal of such content as and when identified.
Modification Right
SAT Ventures reserves unconditional right to modify terms and conditions on Freshrozana platform without any prior notification and consent of customers. When a registered customer accesses Freshrozana platform, he or she is deemed to have accepted the latest version of the Terms & Conditions on the Site.
Arbitration and Conciliation
All disputes arising out of doing business on our platform shall be first amicably settled by mutual discussions and negotiations. If the dispute is not resolved then the same may be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be held in Kolkata at the cost of the customer / user. The award of the arbitral tribunal shall be final and binding upon the parties however the courts of competent jurisdiction in Kolkata shall have exclusive jurisdiction over any dispute, differences or claims arising out of this agreement.
Indemnification
Customer / User hereby agree upon to indemnify to SAT Ventures and its employees, officers, agents and their successors, assigns from any claims, liabilities, damages, losses, costs and expenses, caused by or arising out of claims based upon customer / user actions or inactions, for any loss or liability to SAT Ventures arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service to other subscribers and infringement of intellectual property or other rights.
Contact us :
For any question or concern, please contact us at;
SAT Ventures
Shop No. 1, Alladi Residential, Gr Floor
Newtown, Kolkata - 700102
Email: [email protected]